Refund Policy

In the event your request for donation is accepted but post-payment due to unexpected and extenuating circumstances, your request for donation is rejected or cancelled; You will be given an option of opting for another request for donation or will be offered a complete refund, if you so desire. The refund will be credited to your account within 15 working days.

In case your credit card/debit card/payment account has been accidentally over-charged, please notify of the same at the earliest. will refund the outstanding amount to your Payment Account within 15 working days. In the reverse scenario, if the transaction amount during payment of the fee happens to be less than the actual fee amount, will debit the outstanding amount from your Payment Account and notify you of the same.

It is mandatory for the users to maintain unique Transaction ID numbers, which would be provided at the time of placing a donation request. This number would be required to address any problems, if any.

In the majority of cases, there is NO other situation under which will provide a refund, except for the condition expressly mentioned above under Refund Policy. In exceptional circumstances, the team will work with you to reach a mutually acceptable solution. intends to be objective, fair and reasonable in resolving such situations in order to maintain a positive and harmonious relationship with donators. The maximum refund amount claimable from cannot exceed the amount paid by the user at for donation purposes.

No refund in any case whatsoever can be claimed from for the amount donated to the organisation directly by the user, which is not through online payment gateway.

Please note that there will be a nominal deduction (20%) in the amount refunded, payable towards online payment processing.